Avinash Rompally

Engagement Overview

Supported an Uber Eats-related UK operations process involving restaurant partners who wanted to register or collaborate with the Uber Eats platform to sell products such as food, groceries, alcohol and medicines.

Core Workflow

1. Restaurant/client contacts customer support for registration.
2. Backend teams perform identity verification and KYC.
3. After verification, the case moves to document verification.
4. I review submitted documentation for quality and accuracy.
5. Documents can include lease agreements, food permissions, and legal permits for regulated products such as alcohol and medicines.
6. An internal structured document provided by the backend team is also reviewed.

Document Quality Responsibilities

• Proofreading documents submitted by clients.
• Identifying spelling mistakes.
• Checking grammar and punctuation.
• Identifying spacing and formatting inconsistencies.
• Checking alignment issues.
• Ensuring document text is clear and readable.
• Maintaining accuracy and quality while meeting expected handling time.

Core Responsibility

Investigated suspicious activities, potential fraud, policy violations and seller-related cases — safeguarding customer interests and the company's brand at every step.

Key Responsibilities

• Investigating suspicious behavior and potential fraudulent activity.
• Resolving complex cases related to seller activities.
• Analyzing large sets of data using internal investigation tools.
• Identifying fraud trends and potential operational risks.
• Analyzing contextual information to understand root causes.
• Escalating unusual or high-risk activities to appropriate stakeholders.
• Proposing practical solutions to resolve issues and reduce recurrence.
• Collaborating with operations and other teams to prioritize and resolve cases.
• Preparing detailed investigation reports.
• Documenting investigation findings and actions taken.
• Maintaining detailed case records for audit and process-improvement purposes.
• Participating in training sessions and sharing knowledge and best practices.